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Mallard Guest Information

We Hope You Have a Great Stay

Getting to Mallard

The post code for Mallard is PH24 3BP. When in the village of Boat of Garten, turn in to Kinchurdy Road. The turn is opposite the post office.
Follow the road for just under three quarters of a mile. Mallard is on your right hand side. The name is of the house is on the gate. It is opposite a large house called Sonas.

Keys for the house

The keys for the house are located in the key box which is on the back of the side entrance porch.
Please remember to put the keys back when you leave!
Key box combination:                     8423


The network name for the WiFi is BT-9CAJCK
Password:   GTg6XPkmQAbDmL (case sensitive)
Downloads are unlimited but download speeds are modest. This is the fastest that we could source in the area.

Television Service

There is an android television with a built in Chromecast. This allows streaming or all your favourite shows. Including BBC iplayer, Netflix (Pin 1234), Amazon prime and Disney+ which are all provided for you.

The television signal in Mallard is very poor and we are unable to access, Freeview, Sky or BT television services without cutting down a number of trees.

Live terrestrial channels are available through the streaming apps;

  • BBC channels via BBC iplayer, 

  • ITV channels via the ITV Hub

  • Channel 4 via All4

  • Channel 5 via My5.

Apple TV

There is an Apple TV in the sitting room. This has a film library of over 120 films. 
Turn on the Apple TV by clicking the central button the remote. On the television navigate to the output for the Apple TV. In the opening screen click either movies or TV shows and then select purchased and navigate to the show of your choice. The instruction manual can be found here.

Sonos Music Player

You can play all the music on your phone through the Sonos play1.

Steps to set up Sonos:

  1. Turn on the power to the Sonos player.

  2. Download the Sonos app to your phone, tablet, or computer that is connected to the WiFi network.

  3. Open the Sonos app and select "connect to existing system".

  4. Click next, then click done.

  5. You will then be able to play any music on your device through the Sonos. The user manual can be found here

Central Heating and Hot Water

The house is heated by electric heaters. These are very effective at keeping the house warm. These are on a timer. If the house is too hot turn off some of the heaters at the wall next to the heater. If you need to re-programme them it is a little complicated but a good instruction video can be found here.
The hot water is thermostatically controlled. If you need more hot water press the boost control in the hall. Half an hour is usually enough.

The sitting room can get very hot if the fire and radiator are on at the same time. When using the fire it is often a good idea to turn the radiator off.

Cot and Highchair

There is a cot and high chair available. Please let us know before your stay and they will be left our for you.

We would be very grateful if you would clean these when used.

Wood burning stove and fire bowel

The handle of the wood burning stove in the sitting room gets hot, please use the glove provided. The manual for the stove can be found here. There is a supply of logs in the log store behind the garage.


The fire bowl is in the wood shed and barbecue is in the garage. It is essential that these are used safely. Please be aware of wind condition, do not leave unattended and ensure that all young people are adequately supervised. Please ensure that is extinguished completely when you go to bed, there is a bucket for ashes.

Please do not use the fire bowl on the grass, the heat burns the grass.

It is also very important that you are careful about levels of noise and please be mindful of your neighbours

Summerhouse and pizza oven

The wood burning stove in the summerhouse can be used as a mini pizza oven. The pizza shelf is in the storage box in the summerhouse. The instructions are there as well. The pizzas are small, 10 inches but good fun to make and cook.


Smaller logs for the wood burner are in the log store. Please be careful with burning wood, the summerhouse if made of wood! It is useful to read the manual, page 21 has information about cooking and can be found here.

The lights in the summerhouse (and in the garden) are controlled by a light sensor and will come on at dusk. If you would like them on before then pop round to the back of the garage outside and there is a box with a light on. Press the up ⬆️ or down  ⬇️ until the number on the screen goes to 0. This is the lights on all the time. Please put the number back to 6 when you are finished.

Cluster Flies

Cluster flies are commonly found in quiet, undisturbed parts of your home, such as attics and wall voids. They are common in rural areas such as Boat of Garten. They require warm places to hibernate over winter.
You may see a group of cluster flies around a window, as they are attracted to the light on sunny winter days (spring and autumn). These are treated regularly by Rentokil ( and are no cause for concern.

Breakages, Damages and Cleaning

Please leave a note of anything that is broken or damaged when you leave. This will help Vacation Rental Support when preparing for our next guests.

Please leave the house as you found it. You will have a full supply of towels and linen for your stay. Please ring if you need additional items.

Instruction manuals for household appliances

Please click on the following links for instruction manuals




Nespresso coffee machine

Kenwood mixer

Other appliance manuals are in the cupboard above the fridge

Refuse collection and recycling

The general refuse and recycling bins are collected on alternate Thursdays. Please see the link below for the timetable and what can go in to each bin.

Highland refuse and recycling timetable.

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